1. Nature of Digital Services
PujaYantra provides digital technology experiences, interactive AI Pandit guidance, devotional audio, and ritual samagri planning tools. Because our services consist of digital media and web-based interactive sessions, access is granted either immediately upon booking or scheduled for an auspicious Muhurat window chosen by the user.
We aim to be completely fair and transparent with all devotees regarding service cancellation and refund claims.
2. Cancellation Eligibility & Windows
Depending on when your Puja session is scheduled, the following cancellation guidelines apply:
- Cancellations More Than 2 Hours Before Scheduled Muhurat: If you book a future Puja session and decide to cancel at least 2 hours before the scheduled Muhurat start time, you are eligible for a 100% full refund.
- Cancellations Within 2 Hours of Scheduled Muhurat: As digital server resources and session slots are allocated, cancellations submitted less than 2 hours before the scheduled Muhurat may be rescheduled for a subsequent auspicious Muhurat at no additional charge, but may not be eligible for an immediate cash refund.
- After Ritual Commencement: Once the scheduled Muhurat has commenced or the session link has been activated by the user, cancellations cannot be accepted.
3. Eligible Refund Scenarios
A full refund or free rescheduling is guaranteed under the following circumstances:
- Verified Server Outage: If a technical fault, server outage, or infrastructure breakdown directly on PujaYantra prevents you from accessing your scheduled Puja session.
- Payment Deducted But Booking Failed: If money was debited from your bank account or UPI application but the system encountered a technical error and failed to generate your confirmed booking ID.
- Duplicate Transaction Charges: If an unintended double payment occurred due to network timeout or gateway delay.
4. Non-Refundable Scenarios
Refunds cannot be issued under the following situations:
- Completed Sessions: Sessions that have been accessed, completed, or substantially followed to completion.
- User Absent / No-Show: Failure of the devotee to access the unique session link at the scheduled auspicious time without prior written cancellation notice.
- User-Side Technical Failures: Situations caused by issues on the user's end, such as poor mobile network/Wi-Fi connection, hardware failure, un-updated browser versions, or device audio being muted.
- Subjective Devotional Beliefs: Religious practices and spiritual outcomes are personal matters of faith. No refunds can be granted based on personal astrological expectations or subjective ritual differences.
5. Duplicate / Erroneous Charges
In the rare event that your account is charged more than once for a single booking due to a payment gateway latency or double click:
Please email our support team immediately at pujayantraofficial@gmail.com with your transaction details. Upon verification with the payment gateway, the duplicate amount will be refunded immediately.
6. How to Submit a Refund Request
To initiate a cancellation or refund request, please send an email to our official support address:
Official Email: pujayantraofficial@gmail.com
Please include the following information to expedite processing:
- Booking Identifier (e.g.,
PJY-BK-XXXXXX); - Registered Devotee Name and Mobile Phone Number;
- Date and Time of Booking;
- Payment Gateway Transaction ID / UPI Reference Number / Bank UTR Number; and
- A clear description of the reason for the cancellation or refund request.
7. Processing Timelines & Payment Mode
- Review Period: Our team reviews refund requests within 2 to 3 business days of receipt.
- Gateway Initiation: Once approved, the refund is initiated through our authorized payment gateway within 24 hours.
- Bank Credit Timeline: Approved refunds are returned through the payment gateway to the original payment method. The time for the credit to appear depends on the bank and payment method. Refer to Razorpay's current normal-refund guidance; a provider estimate is not a guaranteed bank-credit date.
8. Contact Information
If you have any questions or require assistance with an existing booking, please contact us:
PujaYantra Customer Support
Website: https://pujayantra.com
Official Email: pujayantraofficial@gmail.com
Country of Operation: India